Q: I ordered a signed book. When will it arrive?
A: Signed books are available year-round, limited to stock on hand. We ship these books to you as quickly as we can, using priority mail. A good estimate for domestic orders is a week. If we are waiting for more signed copies of a particular book, we will notify you.
Q: What is the cutoff date? Is it set in stone?
A: On the cutoff date for a round of signed books, we begin preparing all the orders to go to authors and be signed. All orders and changes to your order (adding books, changing shipping addresses, etc) must be in by noon on the cutoff date to be part of that signing batch. An order placed the next day may possibly wiggle in depending on time and availability of books, but it's not guaranteed. Place your order by the cutoff date to be sure of receiving your book in that batch.
Q: Can I write a detailed message to be included in my book? What if I want it to say Happy Birthday, Joe?
A: If the book is for a special occasion or person, you may indicate it. The authors generally try to incorporate this, but please remember it is as their time permits. Examples are "It's for my daughter's birthday" or "It's a graduation gift." Please do not enter a detailed message to have the authors write verbatim, as out of respect for their time, we are unable to pass these messages onto them. Please also refrain from requesting expressions of love or asking for the book to be signed from someone other than the author. Let the writer do the writing, and we think you'll be pleased with the results.
Q: Can I send you my copy of one of the author’s books to sign?
A: Unfortunately, we cannot accept books that you already own for signatures.
Q: Can I return a book that I bought?
A: If there is a problem with your order, please send an email to info at norwichbookstore dot com so that we may figure out the best way to solve the problem. Otherwise, you may return a signed book within 30 days, and we'll credit the price of the book when we receive it. Shipping is not refundable, and the return shipping is at your expense.
Q: What if I want to order a bunch of signed copies and resell them?
A: A great deal of time and effort goes into these books, with the goal of offering the authors’ fans something truly special. Therefore we discourage reselling and reserve the right to limit or refuse orders from known resellers or orders we suspect run counter to this spirit. Our current guideline is that unless each volume is inscribed to a specific person, orders for more than two copies of any single title will not be accepted.
Q: Where do you ship? How much does shipping cost?
A: We ship worldwide. Please select the appropriate shipping line at checkout and your total will appear. Please note that for orders of 5+ books (USA) or 3+ books (international), additional charges may apply. To calculate your estimated shipping, see our ________ page.
Q: What if I move between placing the order and receiving it? What if the book never arrives?
A: Please, please notify us of any changes in address. If you do this before the cutoff date, we will ship to the new address and there will be no problems. If a book is returned to us because of our error in shipping, we will do whatever we can to make the situation right, including reshipping the book. If a book is returned to us for any other reason, we will contact the customer to arrange a solution based on the individual circumstances. This may involve refunding the price of the book or reshipping at an additional cost.
Q: How come my order is marked completed, but I don't have my book?
A: Basically, "Completed" means the book is in the mail. We mark orders completed when we have the book signed and packed to send, and it generally ships within 48 hours. Books generally arrive within a week domestically, 2 weeks internationally.
Q: Can you make my shipping cheaper?
A: We ship all domestic orders USPS Priority and international orders Express, because those are the most cost-effective options that still provide tracking numbers and delivery confirmation. The shipping and handling also reflects the extensive process of getting the books signed. Each book receives white glove service as it is inspected for damage, assigned an order, prepared for inscription, personally delivered to the authors, and then picked up after a few days, at which time the book is double checked, matched with its customer, carefully packaged and sent. It's a time-consuming, meticulous process, but the end result is really something special. The authors are able to make each book unique and personalized in a way that would not otherwise be possible.
Q: I heard you had some half-price mis-inscribed books. What and where are those?
A: Authors sign & personalize many many books for us, and they rarely make a mistake. However, sometimes we give them the wrong information, or a customer never picks up their book. So we might end up with an extra book addressed "To Amy", for example. We did have a bunch of these from over the years, but the first batch sold out quickly. Whenever we have any available, they will be listed here.
Q: Can I send you mail for the author, or contact them through you?
A: Sorry, no. To learn about contacting the authors or for details about their biographies, please see their official website. They have the most up-to-date information for you.
If your question was not answered here, you may email us at: info at norwichbookstore dot com or call (802)649-1114